
Warranty Program
At Club Scooters, we stand behind the quality of our products. That's why every scooter purchased directly from clubscooters.com comes with our comprehensive 1-year warranty at no additional cost.
Extend Your Protection
Want even more peace of mind? Upgrade your coverage during checkout:
- 2-Year Protection Plan: Extend your warranty for an additional year at a minimal fee
- 3-Year Protection Plan: Maximum protection for your scooter at a minimal fee
Warranty upgrades are only available at the time of purchase during checkout. These cannot be added after your order is complete.
How It Works
Automatic Registration
Your warranty is automatically registered to your account during checkout - no forms to fill out, no cards to mail in.
What's Covered
- Manufacturing defects
- Electrical system failures
- Motor malfunctions
- Battery issues (excluding normal capacity degradation)
- Frame and structural components
What's Not Covered
- Normal wear and tear
- Cosmetic damage that doesn't affect performance
- Water damage from improper use
- Damage from accidents, misuse, or abuse
- Unauthorized modifications or repairs
- Commercial use
Making a Warranty Claim
If you experience an issue with your Club Scooter:
- Log in to your account at clubscooters.com
- Navigate to "My Orders" and select the scooter requiring service
- Click "Start Warranty Claim" and follow the simple steps
Our support team will review your claim within 48 hours
Frequently Asked Questions
Q: Do I need to register my warranty separately?
A: No! Your warranty is automatically registered to your account when you purchase from clubscooters.com.
Q: Can I extend my warranty after purchase?
A: No, warranty upgrades to 2 or 3 years are only available during checkout. Be sure to select your preferred coverage before completing your purchase.
Q: What's the difference between the standard and extended warranties?
A: All warranties offer the same comprehensive coverage. The only difference is the length of protection - 1 year (standard), 2 years, or 3 years.
Q: What if I purchased my scooter from an authorized retailer?
A: Please register your warranty on our website within 30 days of purchase using your proof of purchase. Note that extended warranty options are exclusive to direct purchases from clubscooters.com.
Q: What information will I need for a warranty claim?
A: Your claim is pre-populated with your order information. You'll just need to describe the issue and upload photos if applicable.
Q: How long does the warranty process take?
A: Most claims are processed within 7-14 business days from approval.